FAQ

When will my order ship?
Orders are processed within 3–5 business days, then shipped via USPS. You’ll get a tracking number once it’s on the way.

Do you accept returns?
Because of the nature of skincare, all sales are final. If your order arrives damaged, please email us within 3 days of delivery at info.essenceher@gmail.com and include your order number.

What if my package is marked delivered but missing?
Once USPS marks a package as delivered, it’s out of our hands. Please double-check your address before placing your order.

Where do you ship?
Currently, we only ship within the U.S.

Are your products natural?
Yes. We prioritize clean, skin-loving ingredients that support melanated skin without harsh chemicals.

Still have questions?

Reach out to us at info.essenceher@gmail.com — we’re happy to help.